A FAQ will be put together as questions are asked. Feel free to answer each others questions if you know the answer to someone's question. Current features may change in the future and more features will eventually be added. Please try to refrain from asking about what features will be added in the future as I doubt very many people can answer that.
Official Help Page
Questions from the official FAQ page:
Q. Is the Master Account system required to play AE games?
A. The Master Account login is required to play Epic Duel, but is not currently required to play other AE games.
Q. How do I create a Master Account?
A. Click on 'Register' at this portal site. Be sure to choose a name that is different from your other account login names. Don't use your real name. Never share this name with anyone. In order for us to help you, we require your real email address. We will not sell or share your email address. Please be sure to enter your real age, as well.
Q. How do I link my accounts?
A. Click on 'My Account' then click 'Link Game Accounts' and then follow the instructions on that page.
Q. Can I remove an account that I've linked?
A. Click Dashboard, and select game account. Then click on 'Unlink Game Account'
Q: The list of game accounts linked to my account seems incorrect?
A: Try logging out of the master account site, and log back in.
Q. How can I play games once I've linked my accounts?
A. Click on the Play Games link. This takes you to a page that lists all of your linked accounts. Each account has a Play Now link next to it. Click on the link to play the account and game that you want to play. The game will open up in a new window.
Q: Can I use my Master account login/password to log into AQ/DF/MQ/AQWorlds?
A: Not yet. That is coming soon.
Q. How can I change my EpicDuel password or Master Account Password?
A. Click on 'My Account' then 'Change Password' link. It will ask you for your old password and a new password. Then click the Change Password button. Your EpicDuel login shares the same password.
Q. I accidently archived/deleted my EpicDuel game character. Can I get it back?
A: There is currently no way for players to recover an archvived/deleted character. However, if you are paid Elite member of EpicDuel, please contact us directly for help in restoring your Elite status character.
Q. Will there be item transfers?
A. No. It's better to say that there is 'item unlock.' Cross-game achievements will make it possible for you to use items in one game that you obtained in another. Example: If you get the Blade of Awe in AQ, you will be able to get the Blade of Awe item unlocked in AdventureQuest Worlds. Coming soon.
And questions missing from the official FAQ page:
Q. Can you link multiple accounts for the same game?
Yes, you certainly can.
Q. What if something doesn't work right? How do I get it fixed?
A. The AE Master Account System Bugs Thread is the place to go if some sort of bug in the system is giving you trouble. (Click the name of the thread to be brought to it.) Alternatively, you can use the help page and email from the link at the top of this post.
Q. How do I unlink game accounts I have linked?
A. Click on Dashboard, select the game account, then click 'Unlink Game Account'
Q. When will <feature> come out?
A. Only the game staff know. If they have not made any announcements on the subject, no one here can tell you.
Original: Captain Rhubarb
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Only the Helpdesk can assist you with Account and Payment issues!
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< Message edited by Genoclysm -- 1/31/2012 20:22:37 >