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Reporting a Bug? Start HERE!

 
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2/24/2013 15:17:04   
SMGS
Member

Bug Report Templates
Please USE the relevant template and fill it out entirely. We need ALL the information we ask for, even if you do not think it's relevant.

BEFORE you report your bug, have you attempted to resolve your issue?

Account Issues? Hacked, scammed or locked from your account? We can't help you, but Player Support CAN!


The links listed below will help you fill up the fields required on the bug template if you are unsure as to how to:


General Bug Template

Name: 
Level: 
Class: 
Server/s: 


Operating System: 
Browser: 
Flash Player Version: 
Internet Connection (wireless, high-speed, etc.): 


Brief Description: 
Error Messages (if any): 


Step by step details to duplicate issue:
1. ...
2. ...
3. ...


Screenshot (if any): 
Additional Details (if any): 



Experiencing Lag

Time Lag Was Experienced (in Server Time, ideally):
Lag Issues Being Experienced (ie: skipping turns, can't load map, etc.): 
Actions Being Done While Experiencing Lag: 
Operating System: 
Browser: 
Flash Player Version: 
Internet Connection Speed: 
Wireless/Wired Connection: 
Other Information (ie: lag occurring at specific times, places, battle modes, etc.): 



Typo Template

Original Text: 
Corrected Text (please clearly mark the changes): 
Location (mission, NPC, etc.): 


< Message edited by Mecha Mario -- 10/3/2013 20:02:26 >
Post #: 1
3/22/2013 23:29:21   
SMGS
Member

General Reminders When Reporting Bugs


Before Reporting a Bug
Please be sure to check some of the latest bug reports before you post yours! Chances are someone has already reported the bug before you do.
If a bug is in the Known Bugs thread, it means that the bug has been duplicated, all the data that are needed have been collected and a fix is being worked on for the glitch. We do not need anymore reports on a bug once it is listed in the Known Bugs thread.

Abusable Bugs
Abusable bugs are anything that can give players an extra benefit that is unnatural in normal gameplay. (eg. Getting quadruple bonuses with Battle Boost) Please do not post about these bugs on the forum, report them by PM directly to Mecha Mario or any other ED Bugs AK immediately!

Bug Templates
Please use the Bug Template when reporting any bug. Provide as much information as you can in this template before posting a report. If more information is needed in your report, please do add it in with the template. Screenshots are also accepted if you need it when explaining your bug report. Some bugs are specific to certain classes or servers, which is why require this information to duplicate bugs and fix them. A copy of this templates can be found above this post.

Wiki Errors
If the bug you're reporting isn't an actual bug, but an error in the Wiki instead, do NOT make a bugs thread. The bugs forum is used for issues that the developers need to look at. Wiki error threads only detract from that and can be resolved without developer assistance. Please contact any one of the Wiki's Staff members instead - 8x or WhiteTiger

Replying to Threads
Please only reply to thread if your post falls under one of the categories below. Posts that are simply unnecessary commentary, do not add to the bug report or only serve as spam in general will be deleted on sight.
  • You experience the same bug and wish to provide us with more details.
  • You are absolutely certain that the bug report is not actually a bug, but an intended feature and wish to inform the bug reporter about this.



Please note that all of this information is the minimum required for a good report that we can record and investigate; a report providing less information may be tagged as a pending or resolved case indefinitely if we do not have enough information to act upon your report. More importantly, please remember to routinely check your report thread (preferably at least once a day) to see if a developer, tester or ArchKnight responded, as we occasionally may require more details to aid us in pinpointing the cause of what you experienced. Thank you for your time and effort in helping us annihilate the bugs in the game!

< Message edited by WhiteTiger -- 4/2/2016 23:14:58 >
Post #: 2
3/23/2013 12:55:06   
SMGS
Member

Taking a Screenshot

Popular Screen Capture Programs:
Microsoft Default - Jing - Lightshot - Snipping Tool


These are just some of a wide variety of programs you can use to take screenshots. Experiment, look around and find your preference!



Microsoft Default

Alternative Tools:

If your computer uses any of the operating systems below, please skip directly to Snipping Tool for an easier method.
    Windows			Windows 7 Home Premium
    			Windows 7 Professional
    			Windows 7 Ultimate
    			Windows 7 Enterprise

Other Programs Necessary:
  • Paint
  • Any image editing software (ie. Photoshop, Gimp, etc.)


Instructions:
    1. Open the window or tab you wish to take a screenshot of.
    2. Click the PrtSc button on your keyboard. The image should now be on your clipboard.
    3. Open an image program such as Paint.
    4. Type CTRL + V while the image editing software’s window is active. The image should now appear in the program.
    5. Use the Crop tool on the program to select the area you wish to keep visible in your bug report.
    6. Save the image on a location that you can easily find it at.
    7. Advance to the Uploading a Screenshot section of this guide.



Jing

System Requirements:

    Windows			Windows XP, Vista, 7 or 8
    Mac			Mac OS 10.6.8 +, QuickTime 7.5.5 +


Download Links:

Instructions:
    1. Mouseover the Jing Sun and select Capture.
    2. Drag and select the area you wish to capture in your image.
    3. Click the Capture Image icon.
    4. Click the Share via Screencast.com button.
    5. Once your image has been completely uploaded, click View on Screencast.com.
    6. Simply copy the URL of the new window that has just opened, paste this URL on your bug report.



Lightshot

System Requirements:

    Windows App			Windows XP, Vista or 7
    Mac App				Mac OS 10.7
    Mozilla Firefox Add-On		Mozilla Firefox 3.6 +
    Internet Explorer Add-On	Internet Explorer 6, 7, 8 or 9
    Google Chrome Add-On		Google Chrome
    Opera Add-On			Opera


Download Links:
Instructions:
    1. Open the window or tab you wish to take a screenshot of.
    2. Click the PrtSc button on your keyboard. You will be brought to an interface where you can select an area in the screen.
    3. Drag your cursor to create an area you wish to take a screenshot of.
    4. When you have completed taking your screenshot, click the second button from the left, the Upload button.
    5. After a few seconds, your upload will complete at the bottom right corner of your screen, generating a URL.
    6. Click the Copy button, and paste the URL onto your bug report.



Snipping Tool

Installed by Default: (cannot be downloaded)

    Windows			Windows 7 Home Premium
    			Windows 7 Professional
    			Windows 7 Ultimate
    			Windows 7 Enterprise

Instructions:
    1. Open the Snipping Tool program.
    2. Once opened, you will automatically be prompted to drag your cursor and select an area to capture an image.
    3. Click File > Save As and select a folder to save the file in that is easy to locate.
    4. Advance to the Uploading a Screenshot section of this guide.


Some screen capture programs have the option to upload your image to the web immediately after you take the image.
You DO NOT need to continue reading further if you've used this method.


< Message edited by SMGS -- 3/24/2013 13:04:10 >
Post #: 3
3/25/2013 20:40:26   
SMGS
Member

Uploading a Screenshot

Popular Image Hosting Websites:
Imageshack - Imgur - Photobucket - Tinypic - Twitpic


Sites that require registration allow you to view and track all your past uploads. Some may find this as a benefit; some may not require accessing old uploads.

Please DO NOT use Facebook as a medium of hosting your images. More often than not, we cannot access your images due to privacy settings. Please use any other hosting websites mentioned above.


These are just some of a wide variety of hosting websites you can use to publicly display your screenshots. Experiment, look around and find your preference!



Imageshack

Registration: Required

Instructions:
    1. Open imageshack.us.
    2. Select the Browse button.
    3. Locate your image in your hard drive.
    4. Registration IS required; enter your e-mail to complete this process.
    5. Click the Upload Now button.
    6. Once registration is complete, locate this image upon logging in and copy the link to the image.
    7. Paste the link onto your bug report.



Imgur

Registration: Not required

Instructions:
    1. Open imgur.com.
    2. Select the Computer button on the right hand side.
    3. Locate the image in your hard drive.
    4. A pop-up will now appear; simply click the Start Upload button (it's right below the CTRL + V button).
    5. Once your image upload is complete, bring your attention to the right hand side - Direct Link (email & IM).
    6. Copy this link to your clipboard and paste the link onto your bug report.



Photobucket

Registration: Required, Connect with Twitter Account or Connect with Facebook Account

Instructions:
    1. Open photobucket.com.
    2. Select the Sign Up For Free button and complete the registration process.
    3. Select the Upload button on the top bar of the website.
    4. Locate your image in your hard drive.
    5. Once your image is uploaded, select the image thumbnail that appears.
    6. Bring your attention to the right hand side - copy the Direct Link of the image.
    7. Paste the link onto your bug report.



Tinypic

Registration: Not required

Instructions:
    1. Open tinypic.com.
    2. Select the Choose File button.
    3. Locate the image in your hard drive.
    4. Click the Upload Now button.
    5. Complete the captcha you're prompted
    6. On the left hand side of the screen, copy the URL for E-Mail & IM link to your clipboard.
    7. Paste the link onto your bug report.



Twitpic

Registration: Connect with Twitter Account

Instructions:
    1. Open twitpic.com.
    2. If you do not have a Twitter Account, complete the registration process here. If you have a Twitter Account, continue by logging in to Twitpic with your Twitter account.
    3. Authorize Twitter to use the Twitpic application on your account.
    4. Select the Upload Photo or Video button.
    5. Click the Select Media button.
    6. Locate the image on your hard drive.
    7. Modify the optional options - Caption, Location and Sharing - to your preference.
    8. Select the Upload button.
    9. Copy the link that appears on your browser's address bar.
    10. Paste the link onto your bug report.


< Message edited by SMGS -- 3/25/2013 20:40:26 >
Post #: 4
Page:   [1]
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