Breaker of Chains
Recently I've seen people throwing around the term "bug" a little too freely. We appreciate all of your reports, but we become better equipped to combat nasty bugs when you give us as much descriptive information as possible. What's the difference between a bug and a glitch you ask? Don't worry! Nightwraith has kindly compiled a short guide explaining some of the vocabulary we use to identify those in-game errors!
A bug, as it is usually understood, is a catch-all term for any unusual behavior in game. It is often used interchangeably with glitches, bans, graphic errors, and random disconnects. However, referring to every such instance as a bug isn't helpful as not all bugs are really bugs, at least not as we regard them.
The most important distinguishing element of a bug is reproducibility. Before reporting any bug, it is important to first determine if it can be reproduced reliably. The easier a bug is to reproduce, the easier it is for us to find in the tens of thousands of lines of code that comprise the battle engine. An example is a skill not having the desired behavior or a particular ability causing a disconnect.
Also considered bugs are errors in the database, like an incorrectly defined weapon or mission. These are usually easy to track down because they're either correct or they aren't, thus easy to reproduce.
Graphical bugs are errors in graphical elements of the game. An obvious example of such a bug occurred when we launched the Central Station War. A map was uploaded without the element keeping players from walking all over the screen, allowing players to appear to be floating.
It's important to note that when we view bug reports, special preference is given to "game-breaking" bugs. Game breaking bugs make the game literally impossible to play normally, and will be given priority over non-critical bugs like typos in mission text.
Anyone experiencing payment bugs (e.g. Not receiving Varium after making a payment) should contact the Help Team immediately.
The key difference between a bug and a glitch is that a bug can be consistently reproduced. Glitches can usually be described in generic terms as "something weird happened one time." Glitches "feel" like bugs, but without anything specific to investigate, we cannot successful resolve them, and attempting to track them down usually results in wasted time. Also, glitches can be the result of circumstances outside our control -- wireless connections, browsers, Flash player, and computer hardware can create a myriad unusual interactions that are difficult to reproduce and we often do not have the ability to correct them.
We acknowledge that some glitches could be bugs. If you see a very obviously incorrect behavior, like a player using supercharge in the first round or a player running around the map as a VendBot (there's no VendBot armor), it's worth reporting.
EpicDuel is an incredibly complex game built out of code spanning nearly a decade so sometimes when we change something, it results in an unintended consequence. An example of this was the Legendary God of War debacle. His primary weapon was inadvertently assigned an energy damage type (a database bug). This issue with the weapon was correct, which caused the Legendary God of War to become easier to defeat (unintended consequence) which, in turn, had the unintended consequence of angering those who defeated him before the change.
Often, unintended consequences are difficult to resolve because they can created even more unintended consequences. These are not bugs or glitches, but have more in common with balance problems in that they're not related to anything objectively "broken" with the game. We always try to consider the wider consequences of making changes, but with the game as complex as it is, some issues slip through testing.
Balance suggestions or general dissatisfaction with any particular feature in the game (or the game itself) do not qualify as bugs.
The main takeaway with this guide should be, if you can reproduce it, it's a bug. Glitches are one-time weird events and usually can't be solved by us. Unintended consequences are the results of intentional changes to the game, including fixing known bugs. I hope this helps to clarify the difference, at least as we consider them.
Hope this helps!