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7/17/2017 5:47:56   
you stop
Member

Hi my friend can't join other servers apart from Twilly. The only things I know that causes this is either a. the age the user inputs at the account is below 13 or b. the email isn't confirmed. He's past 13 years and his email is confirmed but he still cant play outside of that server. Any suggestions?
AQW  Post #: 1
7/17/2017 9:41:37   
kreem
Member

Visit aq.com/help and find the proper pages your friend needs to read and the form he should use if he needs to contact the helpteam about his issue. Perhaps ask him to check on the manage account page,then see if his age is 13+ on there. IIRC if you put your age as under 13 and then you later turned 13 or put a fake age you need to contact the helpteam to give you open chat access and fix your issues so that might be worth thinking about in this situation but contacting the helpteam sometime today would be best thing your friend could do.
AQ DF MQ AQW  Post #: 2
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