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Veral77 -> RE: =AExtras= Discussion Thread (5/25/2012 9:57:00)
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Similar issue, and my computer has slowed down recently. I wonder if it's connected...
## Please do not write below this line ##
Ticket #35156: Re: Offer inquiry
Your request (#35156) has been updated.
To review the status of the request and add additional comments, follow the link below:
http://matomy.zendesk.com/tickets/35156
You can also add a comment by replying to this email.
MATOMY, May 22 16:52 (IDT):
Dear user,
As we have mentioned in our previous emails - we can only grant you the points if you send us the proof either as a screen shot (JPEG or PNG) or in an Outlook Message format.
The following list describe which proof is required for every type of offer. Please find the type of offer that best suits the offer you inquired about and send us the proof we have requested in one of the above mentioned formats.
Subscription or survey offers - welcoming email - after email verification (if verification is required) - OR screen shot of you being logged in with your own user to the system.
Mobile offers - the phone number you have used to join the service AND a screen shot of the final page of the offer, after completion.
Download offers - a screen shot of the program installed and running on your computer (or on the browser in the case of a toolbar).
Purchase offers - a screen shot of the receipt OR any other email you have received containing the details of the purchase.
Best regards,
Support Team.
Luchi Wei, May 22 16:13 (IDT):
Should be .jpg already but here it is again.
--- On Tue, 5/22/12, MATOMY <notifications-support@matomy.zendesk.com> wrote:
From: MATOMY <notifications-support@matomy.zendesk.com>
Subject: [matomy] Re: Re: Offer inquiry
To: "Luchi Wei" <ansem_dark_seeker@yahoo.com>
Date: Tuesday, May 22, 2012, 8:36 AM
Attachment(s)
Sonic.JPG
MATOMY, May 22 15:36 (IDT):
Dear user,
We are unable to open the files you have attached,
Please resend them as JPEG, JPG or PNG.
Best regards,
Support Team.
Luchi Wei, May 21 16:10 (IDT):
Yes, from the best of my knowledge, that offer was a download offer and you can clearly see the image of Sonic on the photobucket link provided.
--- On Mon, 5/21/12, MATOMY <notifications-support@matomy.zendesk.com> wrote:
From: MATOMY <notifications-support@matomy.zendesk.com>
Subject: [matomy] Re: Re: Offer inquiry
To: "Luchi Wei" <ansem_dark_seeker@yahoo.com>
Date: Monday, May 21, 2012, 6:57 AM
MATOMY, May 21 13:57 (IDT):
Dear user,
As we have mentioned in our previous emails - we can only grant you the points if you send us the proof either as a screen shot (JPEG or PNG) or in an Outlook Message format.
The following list describe which proof is required for every type of offer. Please find the type of offer that best suits the offer you inquired about and send us the proof we have requested in one of the above mentioned formats.
Subscription or survey offers - welcoming email - after email verification (if verification is required) - OR screen shot of you being logged in with your own user to the system.
Mobile offers - the phone number you have used to join the service AND a screen shot of the final page of the offer, after completion.
Download offers - a screen shot of the program installed and running on your computer (or on the browser in the case of a toolbar).
Purchase offers - a screen shot of the receipt OR any other email you have received containing the details of the purchase.
Best regards,
Support Team.
Luchi Wei, May 19 23:27 (IDT):
Luchi Wei ansem_dark_seeker@yahoo.com The only thing that was required for completion of this offer was that I successfully download and install the game. As you can see, I have it installed and playable: http://i281.photobucket.com/albums/kk213/MidbossVyers/Sonic.jpg However, I still have not gotten my Adventure Coins for Adventure Quest Worlds. Either, there was some error getting my coins or the instructions for offer completion are incorrect.
--- On Sat, 5/19/12, support@matomy.com <support@matomy.com> wrote:
From: support@matomy.com <support@matomy.com>
Subject: Offer inquiry
To: ansem_dark_seeker@yahoo.com
Date: Saturday, May 19, 2012, 4:21 PM
------------ Please write your inquiry ABOVE this line ------------
Dear user,
Thank you for contacting the MATOMY support team.
We apologize if you encountered any problems trying to complete one of our offers.
Please note that some offers take longer before they are reported as completed the estimated time of approval appears next to each of the offer on our offer page.
Also, it is possible that your offer may not have been completed successfully due to certain technical reasons such as:
- Firewall or browser security settings are not accepting third-party cookies
- Software on your computer (such as ad-blocking software) is not allowing the successful completion of the offer
- Refreshing the landing page of the offer
- Filling out false or inaccurate information
If you still have trouble completing the offer please reply to THIS e-mail with the following details:
- Full name and correct e-mail address
- Accurate description regarding your completion of this offer
- Screen shots (in .PNG or .JPG formats) of any proof you may have gotten from the advertiser such as confirmation emails, billing details, installed programs etc.
In order for us to investigate this further, please provide us with all of the details mentioned above. Otherwise, we will not be able to resolve this matter.
We apologize for the inconvenience and thank you for your patience and cooperation.
Best regards,
Support Team.
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Cher utilisateur/Chère utilisatrice,
Merci davoir contacté le service client de MATOMY.
Nous vous présentons nos excuses si vous avez rencontré un problème en essayant de finaliser votre inscription à lune de nos offres.
Veuillez noter que certaines offres demandent plus de temps avant quelles napparaissent comme finalisées la durée estimée dapprobation apparait à côté de chaque offre dans la page qui les présente.
De même, il est possible que votre offre nait pas été finalisée en raison de certains problèmes techniques, tels que:
- Les paramètres de sécurité de votre pare-feu ou de votre navigateur interdisent les cookies provenant de tiers parties.
- Un logiciel présent sur votre ordinateur (tel quun logiciel de filtrage des pubs) empêche la finalisation de loffre.
- La page de renvoi de loffre a été rafraichie.
- Vous avez saisi des informations fausses ou inexactes.
Si vous rencontrez toujours des problèmes lors de la finalisation de loffre veuillez répondre à ce courriel en y joignant les détails suivants :
- Nom en entier et adresse du courriel.
- Une description précise de ce qui se passe lors de la finalisation de cette offre.
- Des captures décran (en format PNG ou JPG) de toutes preuves que vous pourriez avoir reçu de lannonceur, tel que courriel de confirmation, détails de facturation, programmes installés, etc.
Afin que nous puissions résoudre au mieux ce problème, veuillez nous fournir toutes les informations indiquées ci-dessus. À défaut, il nous sera impossible de trouver une solution.
Nous vous présentons nos excuses pour les désagréments occasionnés et vous remercions pour votre patience et votre coopération.
Cordialement,
Le service client.
---------------------------------------------------
Offer status UUID: 167e188e-df39-43d5-ace8-7ba24cbca3d2
Program: 9248090a-3dc6-46dd-b96f-ad6e8a432d90
User: 4644
WTCSLC: 90ytDwe00-3392054S-2fkSvmr
BFLI: 2
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