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Wrongful Ban

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8/23/2021 19:47:01   
Juan Tipo

Greeting to everyone reading into my thread,

I never thought I would actually have to make such a post after coming back to the game, but Iím getting right to the point. Iím going to be brief, clear and keep it short as possible. I was playing Epicduel on my IPhone using Puffin Broswer before going to bed last Monday night, and I woke up Tuesday morning to find myself mysteriously banned. Iím banned for a week, from August 17 to August 24.

I had to contact Artix Support twice, the first time asking what I had done. Thatís when I learned of my ďalleged bottingĒ. I immediately responded back to Artix Support telling them that this is quite a mistake, since all I did was use Puffin, nothing else. Thatís when I got this response: https://imgur.com/a/ZctzFax Note: I covered the staffís name.

I want to quickly mention Iím definitely against botting, but Iím also against being wrongfully accused of botting, when I wasnít in the first place because ďmeasures in gamesĒ canít distinguish Puffin from actual botting.

Iíd like to use constructive criticism, but I absolutely liked how they responded within a business day, but I was disappointed in the second response. How was I supposed to know Artix Support doesnít support Puffin? Yet, Iím fully aware over half the players in Epicduel use Puffin, yet I happen to be the only one banned. Second point, I wasnít even offered an appeal to have my ban removed. Even this game offers appealsÖ https://forums.yoworld.com/viewtopic.php?f=2&t=211950

They really need to update the measures in game that detect the use of third party 3rd party programs.

Also, if Artix Support doesnít support Puffin Browser, yet Titan on one of his tweets clearly stated itís possible to use Puffin to play Epicduel. Whoís word over who? The tweet: https://twitter.com/titan_epicduel/status/1072975059512426497?lang=en

I really want this issue dealt with, and please donít remove my thread. If nobody wants to believe me, then Iíd suggest using the Puffin Browser on your phone and have someone purposely report you. Youíll see what I mean. I donít think itís fair how actual botters are given free passes while honest people like me get banned.

If Iím making this thread, I donít want anyone else going through this, and I want to make my point loud across the board.

Thank you to everyone who has taken the time out of their day to read into my thread.

Epic  Post #: 1
8/24/2021 9:51:02   
  Digital X

Beep Beep! ArchKnight AQ / ED

I understand your frustration but no one here on the Forums can assist with your account. This needs to be dealt with by the dedicated Support Team within AE. You will have to contact them further for assistance.

As per the =ED= Bugs Forum Rules please do not post any account isssues here. This section of the forum is for bugs within the game and only that.

Please contact Artix Support by visiting this URL: AE Help Desk

Thank you.

AQ DF MQ AQW Epic  Post #: 2
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