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Credit Card Payment not Verifying

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7/19/2010 23:06:01   
fstdude
Member

When I try and purchase Battleon Points using a Credit Card when I click the button that says, "Verify Payment" nothing happens, I tried refreshing but it just made me re-enter my information, what do I do? and since I refreshed will I be charged twice or will I not be charged for anything since it isnt verifying?
Post #: 1
7/19/2010 23:15:20   
Zaier
Member

You will not be charged if its not verified.
But, it may be lag? Did you refresh your computer? (Not the Page)
If it still doesnt work, you could probably just report it as a bug.
Hope that helps!!

_____________________________
AQ  Post #: 2
7/19/2010 23:19:16   
fstdude
Member

Well, it still didn't verify so I tried a new card and irs giving me the same problem.
Post #: 3
7/19/2010 23:27:25   
Zaier
Member

The IRS? You mean your TaxCollectors?
...It could just be your computer.
Did you try using a different Computer?
And also, what type of computer are you using? Windows, Mac, etc.
If your using a Mac, it might be your card.
AQ  Post #: 4
7/20/2010 1:53:31   
fstdude
Member

Opps I meant it's. But, I am using Windows. But I will most likely just go and buy a game card.

Okay, so it turns out I was charged THREE TIMES, I did NOT wan't to be charged three times. Is there any way I can get a refund?

Please don't double posts, use the buttons instead, thank you!
Post edited, posts merged & doubled post deleted!
~ Army ~

< Message edited by Armakuny -- 7/20/2010 13:38:02 >
Post #: 5
7/20/2010 13:36:03   
Chii
Legendary KoO Snugglebunny


 Yes.

For AQ
For DF
For MQ
For AQW
AQ  Post #: 6
7/20/2010 13:43:50   
fstdude
Member

This is all it says about Credit Card Transactions and REfunds

"Duplicate Secure Credit Card (Ultimate Pay)
The numbers from your credit card or bank statement will not allow us to look them up, so you need to provide us with all of the transaction ID numbers to allow us to look up the payments and determine which one is duplicate.

Please be aware that we cannot initiate transactions from our end; we can only receive them. This is because only Secure Credit Card (Ultimate Pay) receives your payment information, we never receive your payment information. This means that we cannot bill you . We cannot charge you. We can only receive a payment from you. We never get your credit card number."

There is no information on getting a refund.

Post #: 7
7/20/2010 14:29:00   
Kain
Chaos!


 From the part you quoted:

quote:


Duplicate Secure Credit Card (Ultimate Pay)
The numbers from your credit card or bank statement will not allow us to look them up, so you need to provide us with all of the transaction ID numbers to allow us to look up the payments and determine which one is duplicate.


After finding the transaction ID numbers, use the link at the bottom of the page, which says " Click here to send us an email about a duplicate payment issue.". Email AE the information requested in the page, and wait for their response.

I recommend asking for the help of your parents or guardian regarding this.
AQ DF MQ  Post #: 8
7/20/2010 20:36:43   
fstdude
Member

Thanks, Kain. I sent AE an E-Mail about it and am awaiting a response. I have notified an adult and if I have no luck through E-Mail my parent will use the phone number on portal.battleon.com Help Center.

EDIT: Also, what should I do with the 12000 Battleon points I have, I only wanted 4000.

That is up to you. Since the problem is apparently solved, we from the forums can no longer offer any assistance, and the very purpose of this board is to ask questions related to the forums, this thread is now locked. Please use the Help Pages for problems regarding payments.
-Kain

< Message edited by Kain -- 7/20/2010 22:23:51 >
Post #: 9
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