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March 04, 2013
A Letter from Nythera, Head of Player Support
Hey there EpicDuelists! Getting your account scammed or "hacked" is a terrible fear for many players, but it's actually a highly preventable matter if the proper precautions are taken. We have a very special guest in EpicDuel's Design Notes today to level up your knowledge about account security: Nythera!

Dear EpicDuel players,
Nythera here. As many of you know, not only am I an awesome half-dragon Void Mage, I am also Head of Player Support for Artix Entertainment! That means I'm one of the people helping to protect YOU from scam/phishing sites. I work on getting all the harmful webpages taken down that hurt our game and threaten YOUR account!

Not sure what I'm talking about? Read on!

How to Keep Your Account Safe
NEVER give your username or password to anyone! Not even to us. We won't ask for it because WE don't need it to help you! How to Keep Your Account Safe
• Never share your account with anyone!
• Use a secure password!
• Confirm your email address with us!
• DO NOT trust any other sites or emails except official AE sites/emails.

For more information on how to keep your account secure, see our Account Safety Help Page! It's designed for AQWorlds, but the general rules still apply to EpicDuel!

What sites are NOT safe, and Why?
Any site not owned by AE which asks you to enter your account information. We do not own them and we will never use them. Examples of popular scam sites are:
Yola.com (yolasite), Weebly.com, Jimbo.com, dot.tk, webs.com, fordeon.com, jigsy.com, etc.



The ONLY sites you should enter your account information on are:
• epicduel.artix.com (or a page linked on it, like the Design Notes)
• Artix.com
• Portal.battleon.com

What Should You Do If You Find a Site Like This?
Email us using this email form, please!. We will do our best to get them taken down, but it's impossible to find all of them, so we need YOU to help!


Beware of Scams from Email/FaceBook/Twitter
We will never contact you from a gmail.com or yahoo.com email address. The ONLY official email addreses we use are battleon.com addresses.

Scammers use FaceBook or Twitter to steal accounts, too. Check our official EpicDuel and AE team FaceBook/Twitter accounts to see who is talking to you.


What Sites are Dangerous?
Sites that promise FREE STUFF to steal your account information! Scam sites say they'll give you free Varium, upgrades, or items IF you give them your game or email login information.




Private Servers, Bots, and Trainers are Illegal!
Private servers are versions of EpicDuel made with stolen art/code. Bot/Trainer programs are created by people looking to cheat. Both have ways to steal your account information. Never download bot/trainer programs or login to a private server using your EpicDuel account information!



Botting or creating private servers can get your account banned.


Thank You For Your Support!
I would like to thank all of you who play and support our games legitimately. Remember: you can always email us if you have a question about anyone contacting you! And by not scamming, hacking, phishing, or trying to steal from other players, it makes YOU one of the greatest Heroes on Delta V!

Tags: nythera