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If the Lost Password page does not work and you have a paid account, please try using the Automated Recovery Page.

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If you no longer have access to an email address that you used for your account, and have forgotten your password, the lost password page does not work for you, or the Automated Recovery Page does not work for you, you need to provide the information requested below.

Using the webform below , please send us:
•Your account user name for MechQuest
•Your character name(s)
•Your email address that you signed up with.
•The last time you remember successfully logging into your account.

You also need to send one or both of the following:
•If you paid with PayPal: Your PayPal transaction ID from your Guardian Upgrade
•If you paid with an Upgrade card, your upgrade card PIN number
•If you paid with ClickAndBuy: Your ClickAndBuy External BDR-ID (this is your transaction id), Customer Reference Number & the exact email address used with your ClickAndBuy payment
•If you paid with PayByCash: Your PayByCash Transaction ID number
•If you paid with Secure Credit Card (PayPal Pro): Your PayPal transaction ID number
•If you paid with a check or money order: Your check or money order number

Web form