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Q. How can I pay?

A. You can pay with credit card through PayPal, or use funds from your PayPal account. We use PayPal as it is a safe, easy and very secure way to process your payment and track your order as it is shipped to you.

Q. What does shipping cost?

A. For shipping within the United States, we charge a flat rate of $5 for the first item and $1.50 for each additional item. For shipping everywhere else, we charge $10 for the first item and $1.50 for each additional item.



Note: Customer is responsible for any additional shipping charges that may be necessary.



Q. How long does domestic shipping take?

A. This varies depending on your location. It can take 3 to 8 business days inside the USA.

Q. What countries do you ship to?

A. We currently ship to the following countries:

* Australia
* Austria
* Belgium
* Brazil
* Bulgaria
* Canada
* Chile
* China
* Czech Republic
* Denmark
* Dubai
* Estonia
* Finland
* Germany
* Greece
* Hungary
* India
* Indonesia
* Ireland
* Israel
* Japan



* Lithuania
* Malaysia
* Maldives
* Mexico
* Netherlands
* New Zealand
* Norway
* Philippines
* Poland
* Portugal
* Puerto Rico
* Romania
* Scotland
* Singapore
* South Africa
* Sweden
* Turkey
* UK
* Ukraine
* United States


Q. How can I find out my tracking information?

A. You can just click on the tracking link in your shipping email.

What is your refund policy?

1. We cannot refund shipping on any order that was shipped in good faith.


2. All returns must be approved in advance by HeroMart. These may be approved by phone, e-mail, or mail. Upon approval, HeroMart staff will provide you with an RMA number. Items without an RMA number will be dealt with on a case-by-case basis.


3. Opened items are not eligible for return, except in the case of damage or defect, and then only with prior approval and unused upgrade codes. If the codes have been used, the item is not eligible for refund.


4. Returns will be accepted within 2 weeks of package arrival. While extended returns may be accepted, they must be considered on a case-by-case basis, and approved by HeroMart staff.


5. All returns must include an order number. If this has been lost, e-mail heromart@battleon.com before mailing and we can look it up on your behalf.

If you are uncertain if your situation falls under this policy, e-mail us the details, and we will consider your situation.