Grixus Faldor -> RE: Bug forum live updates (10/13/2011 5:18:58)
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That's true, however, a ticketing system would act as the front for game support, IMO, most mainstream games have OTRS or some other ticketing system and because you can't subscribe to an individual thread on the forums you are at a disadvantage, with ticketing systems you get notifications for YOUR ticket and yours alone, plus it gives you suggestions for other tickets that may have reported a similar issue, it could also act as the bans appeals front also.
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