Thank you for reporting the issue. It will be looked into, though for future reference please make sure to contact the HelpDesk of the game that is causing you trouble.
Please be informed that there will be a service maintenance from 12 00 hrs to 15 00 hrs (+8 GMT) on 15th Nov 2011. Users will be unable to access their Cherry Exchange and make purchases at our merchants' sites with CC. We apologize for any inconvenience caused. -Cherry Team