Cannot log in on first ban

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wander123 -> Cannot log in on first ban (1/23/2015 9:40:49)
its says its only temporarily, but even after 1 week, i cant still login, heelp

Niki -> RE: Cannot log in on first ban (1/23/2015 19:16:30)
You should try clearing your browser cache just in case. If it still doesn't work you should contact the AE Help Desk for any account issues http://portal.battleon.com/help/p-accounts-locked.asp

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