Aelthai
Legendary Miss Fixit
|
Arandor, The ONLY way to pay $19.95 for a WF upgrade on an account with an AQ Guardian is to select the +4000 Z-Tokens option (it's a checkbox, unchecked by default). Otherwise, the price is automatically reduced to $9.95. You should check several things. First, are you sure you paid $19.95? Second, are you sure that is the account with your AQ Guardian? Third, did you receive 5000 Z-Tokens (instead of the base 1000 Z-Tokens)? If it looks like there is still a problem, you need to contact the AQ Help Team. People on the forums can't look at your account to see what happened, but they can. The page you need is either http://www.battleon.com/help/aq-payments.asp or http://www.battleon.com/help/aq-howtorefund.asp for more details; to actually contact the Help Team you will want to use http://www.battleon.com/help/mailer.asp?c=22 . Fill out the form COMPLETELY so that they will know that you own the account in question, and describe what you are seeing. Good luck!
< Message edited by Aelthai -- 7/23/2009 23:43:25 >
|