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12) "How do I get a custom avatar?"
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The ability to upload a custom avatar is granted to people with a Helpful or Creative title, ArchKnights, Moderators, and other staff members. It is also granted to some people for past service such as the old Grand Council, forum beta testing, etc. Advanced Roleplayers and other group members do not get upload rights unless they have it from some other source. Some official contests will have a specific avatar as a prize that is not available to other forum members.
We limit custom avatars to certain people because otherwise the forums would be overloaded with even small images.

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"Why isn't my avatar selection saving?"

After you pick an avatar on your Profile screen, make sure you hit the "Apply" button all the way at the bottom BEFORE hitting the "Ok" button