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4/6/2012 0:40:12

Melvin Tan
Member

Dear AQW staffs and members,

I am a 3 months old player in this game.And i really have some payment and techinical issues with the game and am not able to see or get any help help from the in game itself.

1st,i encounter a bug which i wasnt able to log-in properly and browser is always crashing. I tried to get help from the "Report Bug Button" but it leads me to a forum where i cannot post cos i have to register with some Artix thingy.And when i did what i was told,it tells me i cannot post untill a few days later. It was a month ago since that and it has equates to "No Help" from AQW.

2nd,i have a payment issues now. I have been paying thru MY credit card since the beginning of my game. I was introduce to another type of payment called Cherry Credit last month. i have had a few successful transaction with it and i find it good, as even tho i need to pay little more thru cherry credit,i can budget better. It is only today,that i encounter an issue when i try to make my purchase again and this time round,i see the below :

Error Connecting to Cherry Credits Exchange: ERROR:System Maintenance Gateway Service Unavailable.

This error messsage occured when i was on my way paying thru the AQW site. This time again,i tried to find a link to get help from AQW and sadly,like the previous time,i couldnt.. as all links given doesnt offer help of any or an email link or any which can offer an answer even if it means waiting for a few days/weeks. I have been searching for the last 2 hours.

What i am trying to say in this thread is, AQW are having "buttons" that says it can help(eg,Report Bug Button,Technical issues button or Payment Help Button),but at the end of day,DO NOT. Most of such help "buttons" leads to FAQs. And offer no mailing back to a solution.

i played a handful of other online games too,and its is the 1st time i feel that the game(AQW) itself are "Pushing" its problems and issues away,as i believe thru creating links that dont serve its right purpose,Techinical and Customer support Team gets zero or very little feedbacks. Try clicking Techinical help if u have techinical problem,try clicking Account help when u have Acoount issues and try clicking Payment Help if u have payment issues. They all lead to only one place. Frequently asked Question or Frequently encountered Problem with no link or email for players whose issues/problems are not in one of the FAQ or FEP.

I tried clicking on Contact Us button later and i end up having to hand-write my issues to the below address :

Member Services
Artix Entertainment, LLC
P.O. Box 2005
Land O' Lakes, Florida 34639

I sincerely hope whichever AQW staffs reading this will take this mail/thread seriously. The AQW team has done a really good job having all the events and new quests on a weekly basis(that is a lot of hardwork) But i feel the issues i posted in this thread are most likely to drive away paying players,like myself away from AQW.

Thank you for reading.

Best Regards,
Melvin Tan

Post #: 1

4/6/2012 4:10:53

Zyrain
The Arcane

The AQWorlds staff should be able to help you in each area you've mentioned.

For the login problem you mentioned, you can post in the =AQW= Game Engine Bugs thread to report the issue.
The AQWorlds Payments Page should be able to help solve your payment issues, or at least point you into the right direction for fixing it.
With the in-game buttons not functioning, you can report this in the =AQW= Interface Bugs so that the staff are again notified of the bug.

AQW

Epic

Post #: 2

4/6/2012 4:17:47

Melvin Tan
Member

i wish it could too,my problem is stated on thread number 1...and no,both link cannot solve my problem.

My most current problem is the payment isssue,and no..the link cannot solve my problem nor are there any direction that point towards solving it.

The in-game button do function,but not what it says it does. Apply the same for the payment issue. They are all FAQs and FEP.
No link to mail AQW. i looked in for more than 2 hours and i am waiting for a reply for say 5 hours from my 1st post.

thx for answering.

< Message edited by Melvin Tan -- 4/6/2012 4:21:16 >

Post #: 3

4/6/2012 6:10:22

Stray Cat
The kitty
without a name

The Help Pages should be able to address all of your technical and payment concerns. You can use the following webform to contact the help team about your payment problem: http://www.aq.com/help/mailer.asp?c=8

I'm not really understanding your issue with the AQW Bugs forum. Can you please clarify its shortcomings?

Post #: 4

4/6/2012 9:06:15

Melvin Tan
Member

Yes,thx Stray Cat..the link u just posted is the link i am looking for over the last ..err...no longer 2 hours but i think its about 9 hours.

Btw,the help pages does not resolve my problem,neither does it direct me to help solve the payment issues i am facing.
But the link u just post...it is what i am looking for.

And it is only after i see the link u posted,can i get my issue on payment over to the the relevant department. And it 1 of the reason why i have this thread up here,a problem on the gaming button (that are of no help).

9 hours to get a hold of someone to give me direction to address a problem about payment issues..not counting the number of days waited after registering here to be able to make my 1st post.

See a problem here now? : )

Anyway,thx for yr direction.

Now as for the problem of the bug forum. Try being a new player in AQW,pretend u have a bug issue...try clicking on the Report Bug button in the gameplay. Then ask yourself,where does it lead u to? It leads u to the forum u cannot post. Then try posting,but u cant & u need to register with Artix or something. After registering,u still cannot post and need to wait a few days..before u can have a bug issue addressed.

Is that a problem to you now? Being a new player of this game,it is to me.

Applies the same of the above for payment issues. : )

One more thing,i will save this forum page for the link Stray Cat posted which cannot be found or at least not easily found in any of the AQW sites.

Thx again.

Posts merged please do not double post.

~Aces

< Message edited by BlackAces -- 4/6/2012 10:05:32 >

Post #: 5

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