I have bought a couple of items from HeroMart, the main issue I have is how the items are handled and packed for shipping. First, the posters, it was in a cardboard tube with a rubber band tied around the middle. Never use rubber bands for posters, they leave a mark. I would suggest wrapping the entire poster in wrapping paper, making it look like a wrapped up tube, then taping it down, this distributes the stress across the entire poster rather than in one tiny region like a rubber band does. The cardboard tube it comes is pretty sturdy so no issues there.
Another item which I have just received are the action figures, I got a standard and limited edition Sepulchure figure, again a huge issue with the packing. Both were squeezed into a box just the right size for both of them to fit into. My standard Sepulchure figure's box was badly mangled (the spaces in the toy package saved the toy though), I know it costs more for shipping larger packages, but you should not squeeze items into a box that just barely fits them. Expect packages to be knocked around a little, put them into a slightly larger box and put some packing foam or cushion in them, this will ensure that the product a customer is expecting would arrive in better condition.
On the other hand, smaller items like the novel and cd were sent in an envelope with bubble wrap inside, which at least provided adequate protection that one would expect in the shipping process. I just hope that future products would have better packaging for shipment.
I have bought other items as well, but I cannot recall how they were packed at the moment, the calendars I bought did arrive fully intact so no issues there.
< Message edited by Doomsday -- 6/1/2012 3:14:58 >