I think it is a little upsetting that they don't have a designated head of balance. I know Ashari (a friend of mine) was head of balance for a very long time, and while she was there very little was done about balance at all. She had some great ideas to...And now we have no 'head' of balance, and all these balance changes are being made, and it seems as if they lack any direction. Almost as if someone randomly selected a balance suggestion and said 'Lets do it!'. Most games I have played (and yes I understand this is not most games, but we can learn), have had a PTR server open for selected players to play on to test changes (specifically balance changes), to make sure they worked, and were the best thing for the game.
I think the lesson to be learned here is that as long as there is no head of balance, and changes are coming that lack purpose and create new problems, we are just going to be going in circles. We need someone with vision, and we need the developers to take some time away from content to implement said persons vision to fix the game. Because as it stands, balance is in complete disarray. I played my first 10 games in about 7 months the other day, and faced 9 Bounty Hunters with the same build (I lost to them all). Maybe this is just me, but I don't want to play this game if I can't be creative and have a good chance at winning.
I said to one of the Bounty's I was playing 'wow I'm pretty bad at this game, arn't I?", and he kindly answered "No, bounty just overpowered." So why is he playing Bounty? Because people like to win, and the only way to win is to use the one build that can.
That's our problem.