quote:

Negative Varium or Credits?

You may have found that you have negative Varium or your in-game Varium and Credits have been reduced. This is not a bug.

The Varium and Credits you've received from a package has been deducted from your account because of a failed or cancelled payment, instead of your account being disabled. You can check your past payments by going to your Payment History on your Master Account to see which payment was cancelled. In order to resolve this, you will need to contact Payment Support through this webform: http://portal.battleon.com/help/mailer.asp?c=0

Please do not post a bug report about missing Varium and Credits. We cannot restore deducted currencies or resolve payment issues here on the forums. Only the HelpTeam can help you with this type of issue through the contact form linked above.