#7 of =AQ= Frequently Asked Questions
Do players receive free boxes?
Upon upgrade to Guardian status a character gains two free GGBs, Guardians will also automatically be given one free GGB when they first log in each month. (This applies to all Guardian characters on your account, so you do not need to log in to each individual character.) Additionally the estate building Museum will reward one GGB upon first log in of a month if built on your estate. (This applies to Guardian Accounts regardless of the individual characters upgrade status so long as that character has the building built.)
What can I do if I did not receive my free box this month?.
If you are a Guardian, you have logged in to the game this month, and you are sure you have not gotten your one free box, follow the below steps in order.
Step 1: Clear your cache and re-log in.
Step 2: Wait until the 5th of the month.
Step 3: See if it is a personal issue or a game wide issue. (This means see if anyone else has asked the same question)
Step 4: If it is a game wide issue, do nothing and simply wait.
Step 5: If it is a personal issue, you may PM In Media Res with your character ID if it is after the 5th.
Please do not PM IMR or any other staff member about a missing free giftbox until you have followed steps one through four.