players are moving to other games because ED has many problems. i will list some reasons why ED cant catch new players:
1- Legendary points, makes PvP unfair, hierarchical. it is impossible to beat experience, and legendary points at same time. New players simply cant win
2- Seasonal rares. I never understand why seasonal rares. This is to make people stop playing in one month, then back after 3 months? Someone could explain? How to counter PvP builds without cores?
3- Mobile version, why not?
And of course, weekly updates, events, and new things.