• Check Your Flash Player Version (this also conveniently gives you information about your Operating System and Web Browser)
  
• Check Your Connection Speed
  
• Check the Current Server Time (the time is located near the top of the website)
  
• Taking a Screenshot / Uploading a Screenshot

Name: 
Level: 
Class: 
Server/s: 


Operating System: 
Browser: 
Flash Player Version: 
Internet Connection (wireless, high-speed, etc.): 


Brief Description: 
Error Messages (if any): 


Step by step details to duplicate issue:
1. ...
2. ...
3. ...


Screenshot (if any): 
Additional Details (if any): 

Time Lag Was Experienced (in Server Time, ideally):
Lag Issues Being Experienced (ie: skipping turns, can't load map, etc.): 
Actions Being Done While Experiencing Lag: 
Operating System: 
Browser: 
Flash Player Version: 
Internet Connection Speed: 
Wireless/Wired Connection: 
Other Information (ie: lag occurring at specific times, places, battle modes, etc.): 

Original Text: 
Corrected Text (please clearly mark the changes): 
Location (mission, NPC, etc.): 

• You experience the same bug and wish to provide us with more details.
  
• You are absolutely certain that the bug report is not actually a bug, but an intended feature and wish to inform the bug reporter about this.

Windows			Windows 7 Home Premium
			Windows 7 Professional
			Windows 7 Ultimate
			Windows 7 Enterprise

• Paint
  
• Any image editing software (ie. Photoshop, Gimp, etc.)

1. Open the window or tab you wish to take a screenshot of.
2. Click the PrtSc button on your keyboard. The image should now be on your clipboard.
3. Open an image program such as Paint.
4. Type CTRL + V while the image editing software’s window is active. The image should now appear in the program.
5. Use the Crop tool on the program to select the area you wish to keep visible in your bug report.
6. Save the image on a location that you can easily find it at.
7. Advance to the Uploading a Screenshot section of this guide.

Windows			Windows XP, Vista, 7 or 8
Mac			Mac OS 10.6.8 +, QuickTime 7.5.5 +

• Windows
  
• Mac

1. Mouseover the Jing Sun and select Capture.
2. Drag and select the area you wish to capture in your image.
3. Click the Capture Image icon.
4. Click the Share via Screencast.com button.
5. Once your image has been completely uploaded, click View on Screencast.com.
6. Simply copy the URL of the new window that has just opened, paste this URL on your bug report.

Windows App			Windows XP, Vista or 7
Mac App				Mac OS 10.7
Mozilla Firefox Add-On		Mozilla Firefox 3.6 +
Internet Explorer Add-On	Internet Explorer 6, 7, 8 or 9
Google Chrome Add-On		Google Chrome
Opera Add-On			Opera

• Windows App
  
• Mac App
  
• Mozilla Firefox Add-On
  
• Internet Explorer Add-On
  
• Google Chrome Add-On
  
• Opera Add-On

1. Open the window or tab you wish to take a screenshot of.
2. Click the PrtSc button on your keyboard. You will be brought to an interface where you can select an area in the screen.
3. Drag your cursor to create an area you wish to take a screenshot of.
4. When you have completed taking your screenshot, click the second button from the left, the Upload button.
5. After a few seconds, your upload will complete at the bottom right corner of your screen, generating a URL.
6. Click the Copy button, and paste the URL onto your bug report.

Windows			Windows 7 Home Premium
			Windows 7 Professional
			Windows 7 Ultimate
			Windows 7 Enterprise

1. Open the Snipping Tool program.
2. Once opened, you will automatically be prompted to drag your cursor and select an area to capture an image.
3. Click File > Save As and select a folder to save the file in that is easy to locate.
4. Advance to the Uploading a Screenshot section of this guide.

1. Open imageshack.us.
2. Select the Browse button.
3. Locate your image in your hard drive.
4. Registration IS required; enter your e-mail to complete this process.
5. Click the Upload Now button.
6. Once registration is complete, locate this image upon logging in and copy the link to the image.
7. Paste the link onto your bug report.

1. Open imgur.com.
2. Select the Computer button on the right hand side.
3. Locate the image in your hard drive.
4. A pop-up will now appear; simply click the Start Upload button (it's right below the CTRL + V button).
5. Once your image upload is complete, bring your attention to the right hand side - Direct Link (email & IM).
6. Copy this link to your clipboard and paste the link onto your bug report.

1. Open photobucket.com.
2. Select the Sign Up For Free button and complete the registration process.
3. Select the Upload button on the top bar of the website.
4. Locate your image in your hard drive.
5. Once your image is uploaded, select the image thumbnail that appears.
6. Bring your attention to the right hand side - copy the Direct Link of the image.
7. Paste the link onto your bug report.

1. Open tinypic.com.
2. Select the Choose File button.
3. Locate the image in your hard drive.
4. Click the Upload Now button.
5. Complete the captcha you're prompted
6. On the left hand side of the screen, copy the URL for E-Mail & IM link to your clipboard.
7. Paste the link onto your bug report.

1. Open twitpic.com.
2. If you do not have a Twitter Account, complete the registration process here. If you have a Twitter Account, continue by logging in to Twitpic with your Twitter account.
3. Authorize Twitter to use the Twitpic application on your account.
4. Select the Upload Photo or Video button.
5. Click the Select Media button.
6. Locate the image on your hard drive.
7. Modify the optional options - Caption, Location and Sharing - to your preference.
8. Select the Upload button.
9. Copy the link that appears on your browser's address bar.
10. Paste the link onto your bug report.