rjy -> RE: =AExtras= Discussion Thread (4/29/2012 10:10:03)
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I would post this in the "problem offers" thread, but it is locked for some reason, so I'll post here. Radium One has the WORST service ever. Here is two months worth of correspondence, after which i didn't get my points (it's bottom to top, email reply style, because I honestly don't have the time to rearrange this all): Your request (#529755) has been updated. To review the status of the request and add additional comments, follow the link below: http://gwallet.zendesk.com/tickets/529755 You can also add a comment by replying to this email. Rillin, Apr 25 06:33 (CDT): Hi - Please send a screenshot of your installed software (jpg,bmp or png format) Please try to make the required screen shot with the help of instructions mentioned below: 1. open “Program files” folder which is located on your C:/drive 2. open the folder with your installed software there 3. find “exe.” file, press on it with your mouse right click, press properties->General to show that you successfully completed the offer requirements (%currency% will be rewarded after software download and install). Please note that tickets are closed automatically within 5 days. Sorry for any inconvenience. Thanks, RadiumOne Support Rillin, Apr 24 18:13 (CDT): Hi - Thank you for submitting your ticket to RadiumOne Support. We will get back to you as soon as possible, it typically takes between 1-4 days. Sorry for any inconvenience. Thanks, RadiumOne Support webohjy, Apr 24 17:38 (CDT): This is a follow-up to your previous request #491843 "Re: RadiumOne Social (gWall..." Wow. I have got to say, worst. service. ever. Why did you randomly close my request? I gave you proof of completion in the VERY FIRST EMAIL!!! And now here we are, 15 emails, 2 months, and 2 closings of my request later, and I still don't have my points. Why? Like I said, "I already sent this screenshot multiple times. I can't get one exactly like you asked for, because i uninstalled the software awhile ago. And the screenshot shows everything that can be shown; it shows both the downloaded program on my computer and the redirect page that came up after installing it. The requirements were to download and install it. The screenshot show that I did both. Can I have my points now? " Please? I am really, really, mad at your service now. Can't you see how ridiculous this service is? Here is the screenshot one last time. Attachment(s) Feed the Snake RadiumOne.JPG Your request (#491843) has been deemed solved. To review, comment and reopen the request, follow the link below: http://gwallet.zendesk.com/tickets/491843 Nataly, Apr 18 05:14 (CDT): Hello, According to the advertiser the following transaction was partially completed therefore we can’t credit your account. Sorry for any inconvenience. Thanks, RadiumOne Support webohjy, Apr 13 10:37 (CDT): Well then, you need to show them the screenshot and prove to them that it wasn't partially completed. That's the whole point of a screenshot. The screenshot clearly shows that it was fully completed. Check my reply a few replies back... I said the exact same thing, but you just don't read the emails do you? Is your job to make sure I don't get the points after 20 emails until I get so frustrated I give up? I thought it was to make me happy with your service and give me the points when I prove that I earned them. Just saying. ________________________________ From: RadiumOne Social (gWallet) <support@gwallet.zendesk.com> To: webohjyyahoo.com <webohjy@yahoo.com> Sent: Friday, April 13, 2012 9:56 AM Subject: [RadiumOne Social (gWallet)] Re: Re: RadiumOne Social (gWallet) - Problem with offer Download the classic game Snake! Mila, Apr 13 08:56 (CDT): Hello, According to the advertiser the following transaction was partially completed therefore we can’t credit your account. Sorry for any inconvenience. Thanks, RadiumOne Support webohjy, Apr 12 17:43 (CDT): You guys should compare notes better. I already sent this screenshot multiple times. I can't get one exactly like you asked for, because i uninstalled the software awhile ago. And the screenshot shows everything that can be shown; it shows both the downloaded program on my computer and the redirect page that came up after installing it. The requirements were to download and install it. The screenshot show that I did both. Can I have my points now? ________________________________ From: RadiumOne Social (gWallet) <support@gwallet.zendesk.com> To: webohjyyahoo.com <webohjy@yahoo.com> Sent: Monday, April 9, 2012 11:14 AM Subject: [RadiumOne Social (gWallet)] Re: Re: RadiumOne Social (gWallet) - Problem with offer Download the classic game Snake! Kate, Apr 09 10:14 (CDT): Hi - Please send a screenshot of your installed software (jpg,bmp or png format) Please try to make the required screen shot with the help of instructions mentioned below: 1. open “Program files” folder which is located on your C:/drive 2. open the folder with your installed software there 3. find “exe.” file, press on it with your mouse right click, press properties->General to show that you successfully completed the offer requirements (%currency% will be rewarded after software download and install). Please note that tickets are closed automatically within 5 days. Sorry for any inconvenience. Thanks, RadiumOne Support Attachment(s) Installed soft.png webohjy, Apr 05 08:57 (CDT): Like I said, you need to show the advertiser the screenshot and prove that it was completed... Isn't that the whole point of a screenshot? And the screenshot shows everything that can be shown; it shows both the downloaded program on my computer and the redirect page that cam up after installing it. The requirements were just to download and install it. The screenshot show that I did both. Therefore, not "partially completed." I fulfilled all of the requirements for the offer and have obvious proof of it. You have excuse not to give me my points. Show this to the Advertiser and prove it wasn't "Partially completed." How could you think from looking at this screenshot that it isn't? It proves everything. Please give me my points. I'm really getting really peeved at your service right about now. ________________________________ From: RadiumOne Social (gWallet) <support@gwallet.zendesk.com> To: webohjyyahoo.com <webohjy@yahoo.com> Sent: Thursday, April 5, 2012 9:24 AM Subject: [RadiumOne Social (gWallet)] Re: Re: RadiumOne Social (gWallet) - Problem with offer Download the classic game Snake! Nataly, Apr 05 08:24 (CDT): Hello, According to the advertiser the following transaction was partially completed therefore we can’t credit your account. Sorry for any inconvenience. Thanks, RadiumOne Support webohjy, Apr 02 18:28 (CDT): Well then, you need to show the advertiser the screenshot and prove that it was completed... Isn't that the whole point of a screenshot? I'm really getting peeved at your service right about now. ________________________________ From: RadiumOne Social (gWallet) <support@gwallet.zendesk.com> To: webohjyyahoo.com <webohjy@yahoo.com> Sent: Monday, April 2, 2012 8:22 AM Subject: [RadiumOne Social (gWallet)] Re: Re: RadiumOne Social (gWallet) - Problem with offer Download the classic game Snake! Mila, Apr 02 07:22 (CDT): Hello, According to the advertiser the following transaction was partially completed therefore we can’t credit your account. Sorry for any inconvenience. Thanks, RadiumOne Support Rillin, Apr 01 12:39 (CDT): Hello, Thank you for submitting your ticket to RadiumOne Support. Our help desk is experiencing unusually high traffic currently, why we regret to inform you that you will experience some delays in us getting back to you. We will get back to you within 2-4 days Sorry for any inconvenience. Thanks, RadiumOne Support webohjy, Mar 30 09:34 (CDT): I. already. sent. the screenshot. You can tell it's "installed correctly" because how else could it be on my computer? and i can't get a screenshot exactly like you're asking, because I uninstalled the program. Please give me my points or I will post angry comments about you showing all of this communication and how terrible your service is on the Battleon forums. ________________________________ From: RadiumOne Social (gWallet) <support@gwallet.zendesk.com> To: webohjyyahoo.com <webohjy@yahoo.com> Sent: Monday, March 26, 2012 5:58 AM Subject: [RadiumOne Social (gWallet)] Re: Re: RadiumOne Social (gWallet) - Problem with offer Download the classic game Snake! Kate, Mar 26 04:58 (CDT): Hi - Please send a screenshot of your installed software (jpg,bmp or png format) Please try to make the required screen shot with the help of instructions mentioned below: 1. open “Program files” folder which is located on your C:/drive 2. open the folder with your installed software there 3. find “exe.” file, press on it with your mouse right click, press properties->General to show that you successfully completed the offer requirements (%currency% will be rewarded after software download and install). Please note that tickets are closed automatically within 5 days. Sorry for any inconvenience. Thanks, RadiumOne Support Attachment(s) Installed soft.png Rillin, Mar 24 15:39 (CDT): Hello, Thank you for submitting your ticket to RadiumOne Support. Our help desk is experiencing unusually high traffic currently, why we regret to inform you that you will experience some delays in us getting back to you. We will get back to you within 2-4 days Sorry for any inconvenience. Thanks, RadiumOne Support webohjy, Mar 18 20:40 (CDT): UGHHHH!!!!!!!! I ALREADY SENT YOU THE SCREENSHOT 6 TIMES!!!!!!!!!! IF YOU WOULD ACTUALLY LOOK AT THE SCREENSHOT, YOU WOULD SEE THAT IT SHOWS MORE EVEN THAN YOU ASKED FOR!!!!!! IT SHOWS BOTH THE INSTALLED PROGRAM IN C: AND IT ALSO SHOWS THE COMPLETION PAGE, WHICH WAS NOT EVEN ASKED FOR!!!!!! I AM GETTING REALLY, REALLY MAD AT YOUR TERRIBLE SERVICE RIGHT ABOUT NOW, AND I AM GOING TO POST ABOUT YOUR TERRIBLE SERVICE ON THE BATTLEON FORUMS TO MAKE PLAYERS NOT USE YOUR SERVICE WHICH WILL EVENTUALLY MAKE YOU LOSE YOUR BUSINESS WITH THEM. I HAVE BEEN PATIENT. I REALLY HAVE I SENT YOU 6 EMAILS. 6!!!! SHOWING THE SCREENSHOT YOU WANTED. THIS IS TAKING THINGS TOO FAR!!!!! GIVE ME MY POINTS NOW!!!! ________________________________ From: RadiumOne Social (gWallet) <support@gwallet.zendesk.com> To: webohjyyahoo.com <webohjy@yahoo.com> Sent: Sunday, March 18, 2012 11:44 AM Subject: [RadiumOne Social (gWallet)] Re: Re: RadiumOne Social (gWallet) - Problem with offer Download the classic game Snake! Rillin, Mar 18 10:44 (CDT): Hi - Please send a screenshot of your installed software (jpg,bmp or png format) Please try to make the required screen shot with the help of instructions mentioned below: 1. open “Program files” folder which is located on your C:/drive 2. open the folder with your installed software there 3. find “exe.” file, press on it with your mouse right click, press properties->General to show that you successfully completed the offer requirements (%currency% will be rewarded after software download and install). Please note that tickets are closed automatically within 5 days. Sorry for any inconvenience. Thanks, RadiumOne Support Rillin, Mar 15 05:31 (CDT): Hi - Thank you for submitting your ticket to RadiumOne Support. We will get back to you as soon as possible, it typically takes between 1-4 days. Sorry for any inconvenience. Thanks, RadiumOne Support webohjy, Mar 14 15:27 (CDT): Here is the screenshot again. Attachment(s) Feed the Snake RadiumOne.JPG webohjy, Mar 14 15:26 (CDT): This is a follow-up to your previous request #410587 "RadiumOne Social (gWallet) ..." Why did I never get my points? if you look at the screenshot, you can see that I completed this. It shows both the downloaded software (In the C: folder on my computer) and the install complete page. Why was it ever closed without my getting my points? Your request (#410587) has been updated. To review the status of the request and add additional comments, follow the link below: http://gwallet.zendesk.com/tickets/410587 You can also add a comment by replying to this email. Nataly, Dec-07 06:51 (CST): Hi - Please send a screenshot of your installed software (jpg,bmp or png format) Please try to make the required screen shot with the help of instructions mentioned below: 1. open “Program files” folder which is located on your C:/drive 2. open the folder with your installed software there 3. find “exe.” file, press on it with your mouse right click, press properties->General to show that you successfully completed the offer requirements (%currency% will be rewarded after software download and install). Please note that tickets are closed automatically within 5 days. See attached. Sorry for any inconvenience. Thanks, RadiumOne Support Attachment(s) Installed soft.png webohjy, Dec-05 08:51 (CST): I did. ________________________________ From: RadiumOne Social (gWallet) <support@gwallet.zendesk.com> To: webohjyyahoo.com <webohjy@yahoo.com> Sent: Monday, December 5, 2011 3:55 AM Subject: [RadiumOne Social (gWallet)] Re: RadiumOne Social (gWallet) - Problem with offer Download the classic game Snake! Rillin, Dec-05 02:55 (CST): Hi - Please send a screenshot of your installed software (jpg,bmp or png format) Please try to make the required screen shot with the help of instructions mentioned below: 1. open “Program files” folder which is located on your C:/drive 2. open the folder with your installed software there 3. find “exe.” file, press on it with your mouse right click, press properties->General to show that you successfully completed the offer requirements (%currency% will be rewarded after software download and install). Please note that tickets are closed automatically within 5 days. Sorry for any inconvenience. Thanks, RadiumOne Support Shimiao, Dec-03 20:41 (CST): Hi - Thank you for submitting your ticket to RadiumOne Support. We will get back to you as soon as possible, it typically takes between 1-4 days. Sorry for any inconvenience. Thanks, RadiumOne Support webohjy, Dec-03 18:37 (CST): Here it is ________________________________ From: RadiumOne Social (gWallet) <support@gwallet.zendesk.com> To: webohjyyahoo.com <webohjy@yahoo.com> Sent: Saturday, December 3, 2011 7:05 PM Subject: Request received: RadiumOne Social (gWallet) - Problem with offer Download the classic game Snake! Attachment(s) Feed the Snake RadiumOne.JPG webohjy, Dec-03 18:05 (CST): I have a screenshot proving I completed this. I need the points ASAP There are a few missing emails (one of them was another email saying my request was closed) because it's so long, but this shows how TERRIBLE their customer service is. I sent proof in the first email, and 5 months later it still wasn't actually "solved" (as much as RadiumOne might like to think it is). Don't use RadiumOne. They cheat you soooo bad.
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