RE: Master Account Question (Full Version)

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Heroes of the Scape -> RE: Master Account Question (9/14/2013 21:11:02)

I can speak from experience that codes only work for one character. You will get to select the account/character that received the item. However you can only ever redeem one code for that particular item line per account regardless of how many characters you have. Ex: if I buy three tenth anniversary t-shirts I can only use one of the codes. The other two would be useless. Codes also cannot be transferred so make sure you put it on the character you want it to have.



1welve Gull2 -> RE: Master Account Question (9/15/2013 15:43:22)

@ above No, you can buy and use as many as you wish. If you couldn't my AQW characters 12 Gulls and Jake Aces (who are both on the same Master Account since you can only have one) wouldn't both have CardClasher.

The way codes work is that you enter the code and can then select one account per code for every game, even if you've already used that type of code. So for CardClasher for example it presented me with a list of my AQW accounts and for the first code I selected my character 12 Gulls and applied it. Using the second code I selected my character Jake Aces and applied it ( both codes now being tied to my Master Account).

In the case of the Calendar specifically you would be brought to a list similar to the one in this screenshot. Only in the case of an entirely unused code it would have a drop down menu to select an account/character from instead of saying "Code already used for this game.".

Each code can only be used on one character from per account per game, and then it tells you it's been used. When I used my CardClasher codes for example, though I had 18 characters linked at the time only the one I chose received it which is as it should be. Therefore unless you select the disabled account to obtain the item, it will not receive it.

-Gulls



so0meone -> RE: Master Account Question (9/23/2013 15:10:31)

Way back when AQ first came out over 10 years ago I made an account. When Master Accounts were added I opted to make my AQ account my Master Account (I was prompted to do this IIRC). I was.... 8 I think? When I made the AQ account, so naturally I was in the under 13s age group. The thing is, now it's 11 or so years later and I recently turned 19. I'm still in the under 13 age group as far as my Master Account goes though, and this restricts me in certain games. Is there a way to change the age, or do I need to make a new Master Account?



yaseen.t -> RE: =AE= Master Account System Questions and Answers (9/27/2013 4:24:58)

u cannot delete ur master account. sorry



so0meone -> RE: =AE= Master Account System Questions and Answers (9/27/2013 14:17:52)

That had nothing to do with any question on the page... I'm just asking whether there's a way to change the age on my current one. If not, I need to make a new one and transfer all the linked games over to the new one.



Dragonnightwolf -> RE: =AE= Master Account System Questions and Answers (9/27/2013 17:00:21)

I've done a search through portal.battleon.com and while i don't see anything there that can automatically change the age.

I would offer the recommendation that you contact the master account customer support, and tell them what the issue is. Then wait patiently for a reply. This answer was directed at so0meone



Raptor The Hawk -> RE: Master Account Question (10/3/2013 7:58:58)

Umm... I got an issue here with changing emails (Not sure if it's going to be related)

I got a problem trying to change my email for my master account. I just found out yesterday from my gmail that I was informed that I should come back to Yahoo to reactivate my Yahoo email for 12 months. It seems I came too late to notice the mail. After I was informed; I went to see if it was still there. It seems Yahoo deactivated my Yahoo email. And I was using that email for my Master account.

Is there any other way to change an email without a email that does not longer exists for confirmation?



Dragonnightwolf -> RE: Master Account Question (10/3/2013 21:55:25)

@ Raptor Your inquiry sounds a lot like something that was asked in the page before this one.


quote:

quote:

ORIGINAL: evergrimm
i recently changed my email address and deleted the old one as i realized that it was an extremley childish and innapropriate email address for anyone to possess. shortly after deleting it i went to my artix account to change it to my other email address after my old one had been deleted. as i no longer have access to my old email address the portal wont let me change it. what do i do?


After a few days, our system will go ahead and change the contact email to your new one.
It guesses that you no longer have access to the old one, and gives plenty of time to confirm or cancel if the change wasn't on purpose.



The above was from another consumer and your situation sounds an awful lot like that one. The bottom portion was Captain Rhubarb's reply to the consumer.

And, just in the case that doesn't help you. I have one other link to give you.

master account support on email



cross my heart -> RE: Master Account Question (11/23/2013 20:08:03)

I'm having an issue with the Ultimate Game Card. I purchased 10$ worth of Artix points with a 20$ Card. Through currency conversion and such I had some left over points. I want to buy 5$ worth of Artix points but my (Add left over Ultimate Game Card points) isn't showing up but I know i have about 800 UGC Points because after my purchase it said so, so my question is why don't I get an option to add my left over points and I know I was able to do this in the past?



Dragon Titan -> RE: =AE= Master Account System Questions and Answers (12/1/2013 15:16:19)

I am a guardian in Adventure Quest and i verified my guardianship for mechquest and dragonfabel to upgrade my characters how come they are not upgraded



Rhowena -> RE: =AE= Master Account System Questions and Answers (12/1/2013 16:11:13)

Verification only gives small bonuses, such as the Guardian class in DF; full upgrades for each game are handled separately.



Dragon Hunter Pete -> RE: Master Account Question (12/2/2013 19:44:42)

Does Artix Entertainment have an actual mailing address?



Dragonnightwolf -> RE: Master Account Question (12/3/2013 1:36:30)

They sure do.

quote:

Artix Entertainment, LLC
P.O. Box 2005
Land O' Lakes, Florida 34639


taken from here.

Oh and this response is to Dragon Hunter Pete.



Doomsday -> RE: Master Account Question (12/6/2013 20:45:48)

I bought a 20000 Artix Points package after the promotion of 10% more points was announced, but I only got 20000 instead of 22000 (I used PayPal). Who should I contact in this case and how should I do it?



Lupus the Wolf -> RE: Master Account Question (12/23/2013 7:58:00)

So my friend gifted me a game card, but since he and I are far away, he only gave me the code itself. When I tried to redeem it and click next, the error "Invalid pin number, or system error 43:Invalid Card" came up! Can I have some help? He bought it at a GameStop if it helps.



Dragonnightwolf -> RE: Master Account Question (12/23/2013 16:15:44)

@ Doomsday and Lupus the Wolf:

For both of these issues, I recommend the following support link This link to be precise.

In the event that the options listed there do not assist you,
quote:

For Payment Questions Only, Please Call (813) 774-8493
Than use that for payment issues only.

Wolf you may want to also check with your friend about if the gamestop personnel entered all the info correctly on the card he gifted you.
Sometimes what happens is that the card itself, doesn't always go through the process correctly.

I hope this has throughly answered both of your inquiries with satisfactory results, have a great Frostval.



poopbum -> RE: Master Account Question (12/23/2013 23:25:31)

From what I remembered when the large points packages such as the 20k AP package were first released it gave out 2k extra AP. Is that bonus over?(and now limited to credit card only for a limited time?)

EDIT: Just bought 20k AP package, using Cherry Credits. Got exactly 20k AP. Since I used CC it is probably suppose to be like that assuming the above sentence is true.



Heroes of the Scape -> RE: Master Account Question (12/24/2013 16:59:14)

It is like that now. The $100 is back to its intended 20k points and only if you pay with a credit card will you get the bonus.



Xx. Christian .xX -> RE: Master Account Question (12/26/2013 3:37:17)

@Lupus the wolf

Is it a Ultimate GameCard?



cOrbz -> RE: Master Account Question (2/9/2014 2:08:29)

Hi ArchKnights, I was planning to link my AQW account to my new Master Account but when I clicked "Link Account" in portal.battleon.com - My Games, it says Error: Game Account Already Linked to Master Account: ken11corbz

The problem is I forgot my old Master Account email that I registered to it where in I linked my AQW account. How can I fix this issue?
I was planning to buy AQW Membership/Adventure Coins using Artix Points in my new Master Account because I already have a Payment History on it.

I hope you take a quick action about my problem. Thankyou!




Skurge -> RE: Master Account Question (2/9/2014 13:18:24)

Hey cOrbz,

You'll want to use the Recovery Page and submit a report for your lost account. When submitting the form, be sure to click the "Email us about your Artix Account (including EpicDuel/HeroSmash/OverSoul)" button - so that it leads you to the proper page.

Good luck.



Hardcastle McCormick -> RE: Master Account Question (2/15/2014 19:20:31)

I'm trying to create a master account with one of my alternate email addresses, but it keeps saying "login name already used".
So then I try to recover my password, but it says "no matching information found".
If there's no info on that email address, how can it be "already used"???



kreem -> RE: Master Account Question (2/16/2014 0:31:26)

@HCMC

Not sure it may have been banned, some kind of bug or who knows what.

Did you try clearing your cache and all that? I know its weird but clearing can fix many different online issues. Did you try creating an account with a different email?

If none of that helped try using this form but be sure to completely read this because it may have a solution.

Hope I helped

Have a great day



Zigzag21497 -> RE: Master Account Question (2/19/2014 2:42:33)

It has come to my attention that my main AQW account has been linked to the account name "1lord2of3darckness21". I have no idea who this could possibly be. I have no clue if it is one of my accounts. If it was, it was registered with an email that no longer exists. What could I do? I plan on giving my account on AQW membership, but I do not have any idea what the password is to 1lord2of3darckness21.



Skurge -> RE: Master Account Question (2/19/2014 7:35:33)

Zigzag21497: You'll want to submit a report using the Recovery Page. Hopefully that'll sort out your problem. [;)]



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