Blitzex/Sr. Zeph -> RE: An Official ED Complaint Box/Thread/Mail system (Read before deleting pls AK's) (5/3/2013 2:59:17)
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broken English would be horrible to decipher Solution: Automatic Message before placement of complaint: For a proper handling of your complaint, we appreciate it if you use a Translation programma if you do not feel confident about your English being readable. Example: Google Translater quote:
when people are presented with a open format soap box, the content of submissions is always poor quality. Like I mentioned, complaint places have always been a steam off place for pent anger and such. If the content is poor, you simply ignore it. A lot of Customer Services do this with complaints, as it does not furfill their standards, same goes with bad words in it, just ignore and move on to another complaint. Having a Complaint Box is also good for service to the customers, which you already don’t do much, with the exception of Social media of course. This will keep the Forums, the Devs Twitters and FB a lot more cleaner of complaints and such. It can be seen as a Win-Win situation.. quote:
However an anonymous player survey "how would you rate this game" I could get behind. Direct questions focused around areas of improvement that's constructive and a small comment box of 500 works or less. Surveys are for a limited time, only concentrated to a certain subject. Wont be much of an use if you want feedback about the Whole Game.. Complaint Boxes are there any given time, i cant see anything bad behind this, for the exception of some Name Calling to the Admins which are reading the complaints..
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