I've had an issue with my master account username for a while.
The name is my email address, and it appears to be 2 characters too long for the system to work entirely.
It works fine when I enter it into the homepage screen at the portal site, but when I try to enter it into the main log in screen, it doesn't fit.
This is bad because now when I try to log into AQ3D for alpha testing, it keeps telling me I have the wrong name or password when I'm absolutely sure it is correct.
I can confirm this because I actually created an entirely new master account with a shorter email address so that I could participate in AQ3D alpha testing, and it worked.
My main account has membership in several AE games, and I would like to get the possible benefits of those memberships in the upcoming game.
Would changing my email address to a shorter one solve this problem? I would rather not resort to this but I will if there is no other way...
Contacting page I'm thinking you may want to email the master account support team with this issue.~Dnw
< Message edited by Dragonnightwolf -- 3/16/2013 18:36:24 >